Refund Policy

At Calgary Vape Shop, we are committed to delivering high-quality products and ensuring your satisfaction with every purchase. To back this commitment, we offer a comprehensive fourteen-day manufacturer defect guarantee on all electronic gadgets, e-cigarettes, and herbal vaporizers, starting from the date of delivery.

Returning a Defective Product

To initiate a return, please ensure you have the original packaging, receipt, and all the item contents. You can either visit our store with videos or images demonstrating the defect or email them to support@canadianvapeshop.com. While customers are responsible for return shipping costs, we will cover the cost of sending out a replacement. Once the defective product is received, our team will promptly dispatch your replacement.

Important Note: This guarantee applies strictly to manufacturer defects and does not cover cases where customers change their minds about the purchase.

Disposable Vape Policy

Our disposable vapes undergo rigorous in-store testing to ensure quality. If you experience any issues with a disposable vape, inform us immediately to arrange a replacement. However, please note that once the item leaves our premises, it cannot be returned or refunded.

Returns Address

Kindly send all returns to our store address.

We pride ourselves on offering professional and accessible customer service. Should you have any questions or need further support, please don't hesitate to contact us. Calgary Vape Shop is here to guarantee a seamless and satisfying experience for you.